Zach Caputo

Zach Caputo is the Director of Client Success and Delivery at Growth, where he leads client experience strategy across onboarding, delivery, retention, and expansion. With close to a decade of experience across SaaS, financial services, education, manufacturing, and consumer goods, Zach specializes in building customer-centric operating models that drive retention and long-term growth. He brings deep expertise in post-sales strategy, customer health measurement, and cross-functional delivery, supported by strong technical fluency in platforms like HubSpot and Zendesk. Throughout his career, Zach has built, coached, and scaled high-performing teams responsible for complex, multi-stakeholder client engagements. He is a strong people manager known for developing clear ownership, strong accountability, and growth pathways that enable teams to perform at a high level while staying aligned to customer outcomes. He has designed scalable CX frameworks, implemented NPS and health scoring systems, and operationalized retention and upsell motions across diverse client portfolios. Blending strategy, operations, and empathy, Zach focuses on aligning people, process, and platforms to deliver measurable outcomes and durable client partnerships. His background in project management and global, multilingual work informs a leadership style centered on clarity, trust, and customer value across the full customer lifecycle.