EP.10 Is Human Connection Lost in Tech? Ft. Dax Miller
That's Growth Ops
In this episode of That's Growth Ops, Christopher Nault and Richard Walsh are joined by Dax Miller, Co-Founder and Chief Care Officer of Hapily. Dax dives into the world of product innovation, sharing his journey from starting with service-based problem-solving to developing niche software solutions within the HubSpot ecosystem. The conversation explores the balance between human connection and automation in sales and service, the challenges of building within a rapidly evolving platform like HubSpot, and the importance of empathy in business. Dax also touches on his creative side, from making beats to conceptualizing future software solutions. This episode is packed with insights for anyone interested in the intersection of technology, empathy, and growth.
Takeaways:
- Start with a service mindset and solve one problem at a time.
- Being yourself and wearing your heart on your sleeve can have its - challenges, but it's worth it.
- Building relationships and providing a human touch in business is crucial.
- Perseverance is key in sales and business growth.
- Having a diverse team with different strengths and perspectives is important.
Chapters:
- 00:00 Introduction and Fun Banter
- 01:01 Introducing Dax Miller and Happily
- 02:10 Dax's Approach to Problem-Solving
- 05:49 Educating the Market and Building Tools
- 07:47 The Importance of Human Touchpoints in Software
- 10:17 Starting with a Service Mindset and Scaling Solutions
- 14:53 Balancing Automation and Human Connection
- 20:06 Perseverance and Different Personalities in Business
- 25:22 The E-Myth and Building Successful Companies
- 26:16 Introduction to App Development on HubSpot
- 26:56 Building Tools for HubSpot: Event Happily and Quote Happily
- 31:05 Challenges of Niche Market App Development
- 34:51 The Potential of Wrapping HubSpot in a Custom UI
- 38:07 Being a Software Vendor vs. a Services Provider
- 39:56 Staying Ahead of HubSpot's Development and Iterating on Your App