EP05. Fostering Collaboration and Team Dynamics by
That's Growth Ops
On today's episode, Chris and Richard are joined by Katrina Horne and Amy Broman from Growth. They dive deep into team dynamics, remote work, customer success, and aligning customer expectations. The discussion highlights the importance of soft skills, proactive communication, and transparency in building high-performing teams and ensuring customer satisfaction. They also explore generational differences, adaptability, flexibility, and the value of in-person interactions for team bonding. This episode is packed with insights on SLAs, understanding the 'why' in business, and the need for iteration and collaboration. Don't miss this engaging conversation!
Takeaways
- Importance of soft skills in team building and customer interactions
- Proactive communication and transparency are key to customer satisfaction
- Adaptability and flexibility in addressing client needs
- Challenges and opportunities in remote work and generational differences in the business landscape Understanding the 'why' in business is crucial for motivation and impact.
- In-person team interactions and shared experiences are valued for team bonding and collaboration.
- Service level agreements (SLAs) play a significant role in customer success and internal team coordination.
- Iteration and collaboration are essential for business growth and process improvement.
Chapters
00:00 Introduction and Team Check-In
03:36 Soft Skills and Proactive Communication
11:22 Navigating Team Dynamics and Remote Work
51:02 The Value of In-Person Team Interactions